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TDM Insights

TDM Insights

Tourism Destination Management

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EIFMeT

Can ICT offer solutions to overtourism?

26th August 2021 by Rosa Repo

Introduction Overtourism can be defined as “the excessive growth of visitors leading to overcrowding in areas where residents suffer the consequences of temporary and seasonal tourism peaks, which have enforced permanent changes to their lifestyles, access to amenities and general well-being” (Milano et al. 2018). The impacts of overtourism include for example increased masses … [Read more...] about Can ICT offer solutions to overtourism?

Smart Tourism Reducing Poverty and Inequality

26th August 2021 by Adriana P. Soto

The tourism industry is now acknowledged by several institutions such as the UNTWO as one of the industries contributing the most to the economic and social development around the globe (UNTWO, 2020). The sector is by nature service oriented and requires a non-negligible workforce, which generates decent employment and thus encourages the reduction of poverty and inequality. In … [Read more...] about Smart Tourism Reducing Poverty and Inequality

Digital Touchpoints in the Airline Industry

26th August 2021 by Jana Ubben

What are digital touchpoints and why are they necessary? Touchpoints are all interactions between the customers and a company at any point along the customer journey (DSM, 2020; Xperience, 2019). Digital touchpoints mean digital/online interactions through all devices and channels, e.g. applications, social media (Xperience, 2019). These touchpoints are necessary, as they … [Read more...] about Digital Touchpoints in the Airline Industry

Digital tourism touchpoints: The example of “Berlin Brandenburg Airport”

26th August 2021 by Marie Detmer

Technology & tourism The digitalisation of our everyday life is an ongoing process and consumers are confronted with new opportunities almost every single day. From public transport apps to banking or health apps, the people rely on their electronic devices more and more. Therefore, big players in the industries are trying to optimize and create more Apps and gadgets which … [Read more...] about Digital tourism touchpoints: The example of “Berlin Brandenburg Airport”

ICT4E: Information and Communication Technologies for Education

26th August 2021 by Felix Fröhlich

Introduction 2020 is a special year for all of us. The Corona pandemic has caused the biggest disruption of the educational system in history (UN, 2020). For us as students that means that we participate in the European IFITT Masterclass on eTourism online, as well as spending the whole semester in front of the screen. Without ICT’s this wouldn't be possible. Information and … [Read more...] about ICT4E: Information and Communication Technologies for Education

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The Digital Bow – Empowering initiatives of indigenous community-based tourism during a pandemic

12th December 2021 By Anna Maria Freitag

From an online journey to a physical presence in a destination: digital strategies for the recovery of the industry post-COVID19. The case of the Van Gogh Sites Foundation

12th December 2021 By Talita Lemes & Celiane Camargo-Borges

Keywords

AIDA theory animal welfare awareness changes citizen empowerment community-based community involvement COVID-19 Crisis customer journey decision making Destination Management destination recovery digital dog management programme EIFMeT ethnography feedback Free-roaming dogs Greece greenwashing iceberg model ICT Indonesia investment local context locals management marketing multi-stakeholder overtourism residents Rhodes rural shared space social impacts Sustainability Sustainable tourism technology tourism education tourism growth tourist-animal encounters travel advice travel experience Urban tourism

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About TDM Insights

The Master in Tourism Destination Management is proud to present its own online journal “TDM Insights”. The journal is an opportunity for selected programme alumni to present a summary of their master dissertations. BUAS lectureres and other academics and practicioners discuss their work and evaluate their contribution to the tourism literature. Moreover, the editors of TDM Insights invite tourism professionals and experts from other industries to contribute columns on contemporary issues in tourism and destination management.

Recent

  • Editorial – Issue V
  • The Digital Bow – Empowering initiatives of indigenous community-based tourism during a pandemic
  • From an online journey to a physical presence in a destination: digital strategies for the recovery of the industry post-COVID19. The case of the Van Gogh Sites Foundation
  • Work-Integrated Learning: an approach to facilitate continuous innovation in higher tourism education
  • The future of work

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Keywords

AIDA theory animal welfare awareness changes citizen empowerment community-based community involvement COVID-19 Crisis customer journey decision making Destination Management destination recovery digital dog management programme EIFMeT ethnography feedback Free-roaming dogs Greece greenwashing iceberg model ICT Indonesia investment local context locals management marketing multi-stakeholder overtourism residents Rhodes rural shared space social impacts Sustainability Sustainable tourism technology tourism education tourism growth tourist-animal encounters travel advice travel experience Urban tourism

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